Frequently Asked Questions

How can I place an order?

You can place an order securely through the Prince & Nova Kids Toys website by selecting your desired products, adding them to your cart, and completing the checkout process.

How can I track my order?

Once your order has been processed and shipped, you will receive tracking information by email so you can follow your package.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to assist you, but changes or cancellations cannot be guaranteed once order fulfillment has begun.

Where do you ship?

We currently ship to selected destinations. Please check our shipping information at checkout for the destinations available for your order.

How long does delivery take?

Delivery times may vary depending on the product, supplier, and destination. Estimated delivery times will be provided where applicable during the ordering process.

What if my item arrives damaged or incorrect?

Please contact our support team as soon as possible with your order number and clear photographs of the product and packaging. We will review the issue and help determine the appropriate next step.

Are your products suitable for every child?

Not every product is suitable for every child. Please review the product description, recommended age, safety warnings, and adult-supervision instructions before purchasing or using a product.