Returns & Refunds

At Prince & Nova Kids Toys, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us before sending anything back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team with your order number and clear photographs of the product and its packaging.

We will review the information provided and help determine the appropriate resolution.

Eligible Unopened Products

Certain unopened products may be eligible for return, subject to our return requirements and product-specific conditions. Please contact us before returning any product so we can confirm whether your item qualifies.

Before Returning an Item

Please do not send a product back without contacting us first. We will provide return instructions when a return is approved.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, when applicable

Refunds

If a refund is approved, it will be processed according to our applicable refund procedures. Refund timing may vary depending on the payment method and financial institution.

Important

Return eligibility, return periods, shipping responsibility, exclusions, and other return conditions may vary by product. Please contact us before returning an item so we can provide the appropriate instructions for your order.